Olha Habestro
Head of Customer Support
Olha leads the Customer Support team at AirAdvisor. Her deep understanding of airline claim processes and passenger rights ensures that every traveler receives timely and accurate legal guidance for their disruptions.
Legal Expertise & Philosophy
Olha Habestro specializes in holding major airlines accountable under strict European (EU261) and Turkish (SHY-PASS) consumer protection laws. Expertise includes intersecting jurisdictions, specifically how international treaties like the Montreal Convention overlap with localized frameworks like Turkey's Directorate General of Civil Aviation (SHGM) decrees.
Every article is fact-checked against current legal precedents to ensure passengers receive the most robust and actionable advice possible before filing a claim.
Empowering Passengers Through Support
As the Head of Customer Support at AirAdvisor, Olha Habestro plays a critical role in bridging the gap between complex legal processes and the actual passenger experience. She leads a dedicated team of support specialists who handle thousands of inquiries daily from frustrated travelers dealing with Turkish Airlines and other major carriers worldwide. Olha's primary focus is ensuring that every passenger receives clear, empathetic, and legally sound guidance precisely when they need it most.
Olha understands that navigating an airline claim is not just a legal battle; it is an emotional and often exhausting ordeal for the passenger. She has fundamentally redesigned AirAdvisor's support infrastructure to prioritize rapid response times and transparent communication. Her team is trained to concisely explain the nuances of EU261 and SHY-PASS regulations, translating dense legal text into actionable steps for the consumer.
Navigating Complex Claim Scenarios
Under Olha's leadership, the support team acts as the first line of defense against airline obfuscation. When Turkish Airlines cites "extraordinary circumstances" for a delay at Istanbul Airport, Olha's team is equipped to instantly verify the validity of that claim using historical flight data and weather reports. This proactive approach prevents airlines from dismissing valid claims with generic automated responses.
Her expertise is particularly invaluable in complex scenarios, such as missed connections resulting in lost baggage, or denied boarding due to systemic overbooking. Olha ensures that her team gathers all necessary documentation—from boarding passes to Property Irregularity Reports (PIR)—right from the initial contact, drastically improving the success rate of subsequent legal negotiations.
Olha’s philosophy is deeply rooted in consumer empowerment. She believes that a well-informed passenger is an airline's worst nightmare. By equipping travelers with the knowledge and the dedicated support they need, Olha and her team turn stressful flight disruptions into successful compensation claims, maintaining a remarkably high standard of customer satisfaction in a notoriously difficult industry.