Privacy Policy

1. Introduction to Data Protection

At AirAdvisor, safeguarding your personal and sensitive information is just as important as securing your flight compensation. This Privacy Policy details exactly how we collect, process, and protect your data when you use our services to file a claim against airlines like Turkish Airlines or AJet. We operate in strict compliance with the European Union's General Data Protection Regulation (GDPR), the Turkish Law on the Protection of Personal Data (KVKK), and other applicable international privacy frameworks.

2. Information We Collect

To successfully advocate on your behalf and process legal claims, we must collect specific categories of personal data. This data is collected transparently and solely for the purpose of executing the claim process.

• Identity Data: Full name, date of birth, and nationality. We may also require a copy of your passport or national ID to legally represent you before civil aviation authorities or in a court of law.
• Contact Information: Email address, physical address, and phone number for essential communications regarding your claim status.
• Flight Details: Booking references (PNR), e-ticket numbers, boarding passes, flight itineraries, and details regarding the specific disruption (delay duration, cancellation reasons).
• Financial Data: Bank account details (IBAN/SWIFT) collected exclusively via secure, encrypted channels solely for the purpose of transferring your awarded compensation.

3. How We Use Your Data

Your data is the foundation of a successful compensation claim. We process this information to:

• Assess your eligibility for compensation under EU261, SHY-PASS, or the Montreal Convention.
• Draft formal legal complaints and submit them directly to airlines.
• Communicate with Alternative Dispute Resolution (ADR) bodies or National Enforcement Bodies (NEBs) such as the Turkish SHGM or relevant European authorities.
• Initiate court proceedings if an airline unlawfully denies a valid claim.

4. Data Security and Sharing

AirAdvisor employs state-of-the-art encryption standards (AES-256) to protect your data both in transit and at rest. We never sell your personal information to third-party marketers or data brokers.

We only share your data with entities strictly necessary to resolve your claim:

• The Airline: We must provide your identity and flight details to the airline against whom we are filing the claim.
• Legal Partners: In cases requiring litigation, we may share your file with our network of vetted aviation attorneys in relevant jurisdictions.
• Regulatory Bodies: When escalating complaints to civil aviation authorities.

5. Your Privacy Rights

Under GDPR and KVKK, you possess extensive rights regarding your personal data. You have the right to:

• Access: Request a complete copy of all data we hold about you.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure (Right to be Forgotten): Request the permanent deletion of your data once your claim is resolved and statutory retention periods have expired.
• Restriction: Pause the processing of your data under specific legally defined circumstances.

To exercise any of these rights, or if you have questions about our data protection practices, please contact our designated Data Protection Officer via our secure online portal.

Written & Legally Reviewed by Anton Radchenko

Anton is the CEO and Lead Aviation Attorney at AirAdvisor. With over a decade of experience, he has successfully secured compensation for over 250,000 passengers against major airlines globally.